Airtel Nigeria credited its customers ’ account with N 1 , 000 airtime due to service disruption


On Monday , social media was agog with information that Airtel was sharing free N 1 , 000 airtime to its subscribers .

While many of the subscribers did not know the reason for the rare gesture by the network provider , they claimed it was a cyberattack by ‘ Anonymous’ hackers.

Others claimed that the free airtime was a giveaway to support the ongoing # EndSARS campaign in the country.

It was , however, found that Airtel Nigeria credited its customers ’ account with N 1 , 000 airtime and data as compensation for network disruption on Friday , October 16.

The network provider sent messages to its subscribers , informing them that the airtime and free data were compensation for service disruptions on its network on Friday.

The message stated, “ Dear customer , we apologise for the recent service disruption experienced on October 16 . “ Normal service has been restored and your line will be credited with five minutes of on- net calls and 100 MB of data both valid for one day. ”

The industry regulator , Nigerian Communications Commission, had recently reiterated the industry ’ s compensation policy , reminding operators to sustain it .

Calls and text messages sent to the Head , Public Relations/Communications, Airtel Nigeria , Erhumu Bayagbon , were not responded to as of the time of filing this report .

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A spate of hacks claimed to have been executed by an “ Anomynous’ hacker had sparked rumours of bank accounts and Pay TV hacks on social media.

On Sunday when MultiChoice’ s customers found that restriction had been lifted on all channels on DStv and Gotv , they attributed it to cyberattacks perpetrated by ‘ Anonymous’ .

However , a representative of the company said the Pay – TV company was upgrading its system and had informed its subscribers via text messages last week .

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